All returns must first be authorized!
For return authorization, you must email us at [email protected]
• No credit will be issued for unauthorized returns.
• Please provide us with your name, address, phone number, order number, the item you want to return, and your reason for return.
• We will contact you with specific return instructions including carrier information, warehouse location, packaging and handling information.
• Insure all returned packages, as we are not responsible for any loss or damage in shipping.
• You must provide us with a FedEx/UPS tracking number, or U.S. Postal Service delivery confirmation number, so our shipping department knows when to expect your package.
• Upon receipt and inspection of returned items, please allow up to 15 business days for credit to be issued.
Note: No refunds can be issued after 6 months from the date of the original order payment transaction. If more than 6 months have transpired from the date of the original order payment transaction, only store credits can be issued for unopened, unused, and undamaged merchandise returned within 10 days from delivery.
Damaged, Defective, Missing or Wrong Item Shipped
All Claims Must Be Made Within 3 Days of Delivery of Merchandise. No Exceptions!
In the event of defective or damaged items in shipping, you will need to do the following:
• You must email us within three days of delivery at [email protected]
• Please provide us with your name, address, phone number, order number, and a detailed description of the damaged item, as well as the condition of the shipping box and any packaging.
• Do not throw anything away! Keep all items, boxes, and packing material shipped to you for inspection.
• Items received damaged may require filing a damage claim with the carrier.
• You may be contacted by the package carrier to inspect the damaged shipment, or you may be required to take the damaged shipment to a carrier facility, or your local post office for inspection.
• Hold on to defective items for up to 15 business days in the event a return tag is issued.
• You may be required to return a defective or damaged item back to our warehouse or manufacturer for inspection and repair, if necessary.
• After inspection, the repaired item or the original item (if no repairs are necessary) will be shipped back to the customer at no charge. Or, a one-time replacement will be shipped at no charge. No refunds or returns allowed. Customer will be required to confirm correct shipping address information.
• If package delivery of replacement products or parts is refused by customer, no credit will be issued for the original order.
In the event of incomplete shipments, missing item, or wrong item shipped you will need to do the following:
• You must email us within three days of delivery at [email protected]
• Please provide us with your name, address, phone number, order number, and a description of the incomplete or missing items.
• Carefully remove and inspect all packing material from the shipping box to confirm that the item was not hidden from view. Occasionally smaller items are nested inside other items to protect them during shipping.
• If your order was shipped in multiple boxes, it would be helpful to check the tracking information to verify that all packages have been delivered. Sometimes orders require split shipments. Packages may be shipped and arrive on different days.
• The missing item tracking procedure typically takes up to 30 business days to complete and consists of inventory and package weight verification, and carrier investigation. You may be contacted by the package carrier (UPS, FedEx or USPS) during this time.
• A replacement for the missing item will be shipped as soon as possible (no returns or refunds allowed). Customer will be required to confirm correct shipping address information.
• If the wrong item was received you must provide us with a description of the item, sku or model number. We will email you return instructions and the item will be call tagged for return to our warehouse. Upon receipt we will ship the correct item. Customer will be required to confirm correct shipping address information.