Bluebird Landing Shipping Policy
*SHIPPING & HANDLING
up to $10.00
$10.01 - $15.00
$15.01 - $25.00
$25.01 - $35.00
$35.01 - $45.00
$45.01 - $55.00
$55.01 - $65.00
$60.01 - $75.00
$75.01 - $100.00
$100.01 - $125.00
$125.01 - $150.00
$150.01 and above
*Estimated shipping and handling rates are for UPS/FedEx Ground Service or USPS Priority Mail to the 48 contiguous states only. Rates will vary depending on items shipped, package size, number of packages and destination zone. Additional shipping and handling may be required for oversized packages and shipments. Any additional shipping required will be added to invoice after checkout.
Orders to Alaska, Hawaii and Canada are shipped either by UPS/FedEx Ground Service or USPS Priority Mail (depending on the items shipped), and will incur actual charges based on items shipped, package weight, size and destination zone.
Order Processing, Shipping & Handling Policies
BluebirdLanding.com ships within the United States of America with limited shipping to Canada addresses. Canada customers have the option of having us ship your order directly to the shipping address provided via International Priority Mail, or using Bongo International package forwarding service. Shipments to Canada locations will incur actual shipping and handling rates, in addition to customs fees and surcharges.
Most orders are processed immediately and shipped within 2-5 business days from BluebirdLanding.com warehouse located in Missouri. Some items are shipped directly from the distributor or manufacturer and may require up to 14 business days or longer to ship. Orders that have backordered items may require more time to ship. Also, orders for some handcrafted made to order items may require additional time to ship (up to 2 weeks or longer depending on the item). International orders are processed immediately and require up to 14 days to ship. Note: Due to the Covid-19 pandemic order shipments may be delayed.
Orders received before 12:00 pm CST are processed the same day. Orders received after 12:00 pm CST are processed the next business day. We do not ship on Saturday, Sunday or holidays. If any items are on backorder, the order will be shipped when backordered items are available.
BluebirdLanding.com standard shipping methods within the U.S. and Canada are UPS, FedEx, or U.S. Postal Service Priority Mail. Shipping time is normally 2-6 business days depending on shipping destination zone in the U.S., 6-10 days or longer for shipments to Canada. Shipments to Canada are normally sent via Postal Service Priority Mail only.
UPS/FedEx requires a physical address and does not deliver to PO Box addresses. Orders sent to PO Boxes ship via USPS Priority Mail with delivery confirmation. If only a PO Box is listed as the ship to address on an order, you may be contacted to provide us with a physical street address for UPS or FedEx delivery.
See the map below for typical total order processing and UPS or FedEx ground delivery time estimates within the U.S. Please allow additional time for delivery during holidays, or shipments to Canada (6-10 days).
Order Confirmation & Delivery Tracking
- You will receive an automated e-mail confirmation immediately after you place your online order. Please save your order confirmation e-mail!
- Please include your order tracking number (if available) in all e-mail correspondence. Also, include your full name and shipping destination address.
- Once you order is shipped you will receive a second e-mail confirmation including UPS/FedEx package tracking information, as it becomes available.
- Normally, your order ships out from our warehouse within 1-2 business days. UPS/FedEx tracking information is not updated until the package reaches a regional hub where it is scanned. Please contact us if you have questions or need help tracking an order.
Damaged, Defective, Missing or Wrong Item Shipped
In the event of defective or damaged items in shipping, you will need to do the following:
• You must email us within three days of receipt at [email protected]
• Please provide us with your name, address, phone number, order number, and a detailed description of the damaged item, as well as the condition of the shipping box and any packaging.
• Do not throw anything away! Keep all items, boxes, and packing material shipped to you for inspection.
• Items received damaged may require filing a damage claim with the carrier.
• You may be contacted by the package carrier to inspect the damaged shipment, or you may be required to take the damaged shipment to a carrier facility, or your local post office for inspection.
• Hold on to defective items for up to 15 business days in the event a return tag is issued.
• You may be required to return a defective or damaged item back to our warehouse or manufacturer for inspection and repair, if necessary.
• After inspection, the repaired item or the original item (if no repairs are necessary) will be shipped back to the customer at no charge. Or, a one-time replacement will be shipped at no charge. No refunds or returns allowed.
• If package delivery of replacement products or parts is refused by customer, no credit will be issued for the original order.
In the event of incomplete shipments, missing item, or wrong item shipped you will need to do the following:
• You must email us within two days of receipt at [email protected]
• Please provide us with your name, address, phone number, order number, and a description of the incomplete or missing items.
• Carefully remove and inspect all packing material from the shipping box to confirm that the item was not hidden from view. Occasionally smaller items are nested inside other items to protect them during shipping.
• If your order was shipped in multiple boxes, it would be helpful to check the tracking information to verify that all packages have been delivered. Sometimes orders require split shipments. Packages may be shipped and arrive on different days.
• The missing item tracking procedure typically takes up to 15 business days to complete and consists of inventory and package weight verification, and carrier investigation. You may be contacted by the package carrier (UPS, FedEx or USPS) during this time.
• A replacement for the missing item will be shipped as soon as possible.
• If the wrong item was received you must provide us with a description of the item, sku or model number. We will email you return instructions and the item will be call taged for return to our warehouse. Upon receipt we will ship the correct item.
Disclaimer: The www.bluebirdlanding.com website is operated by Bluebird Landing, LLC, dba Bluebird Landing. Product descriptions, dimensions and images are subject to change. Bluebird Landing cannot be held liable for discrepancies. This information is provided to Bluebird Landing by the product manufacturers. If you have questions, please contact us.